Welcome to Call Center Solutions
Welcome to the Call Center Solutions channel, sponsored by VoltDelta, a leading provider of hosted call center solutions. Here you'll learn all about VoltDelta's industry leading hosted call center and directory assistance solutions. In addition the channel features news articles, features, white papers, case studies and industry research reports regarding recent trends in the call center industry as well as articles about new products and services. VoltDelta's hosted call center solution offers a powerful and flexible ACD delivering intelligent, skills-based routing; an IVR sporting advanced speech recognition for customer self-service; call monitoring/recording; analytics; real-time reporting and more. This hosted, multichannel call center solution is highly flexible and scalable and can be deployed rapidly. To learn more about VoltDelta's hosted call center solution as well as other industry news, keep it tuned right here to the Call Center Solutions channel.
Call Center Solutions Featured Articles
Dealing with contact centers is tricky for hearing-impaired people. While most contact centers have the ability to accept calls via telecommunications relay services (TRS), this can be problematic in itself. (Earlier this year, the Justice Department approved a punitive settlement for a debt collector that refused to take relay calls from hearing impaired Americans, a violation of the Americans with Disabilities Act.)
With the virtual capabilities of Software as a Service (SaaS) to help distribute calls for contact centers, or remote management to keep track of an agent's performance, organizations have all the tools they need to properly manage their employees who are working from home or on the go. It is now easier than ever for organizations to allow their employees to work remotely in an efficient manner, so why haven't more companies begun to introduce a remote workforce?
the Call Center Corporation, a provider of call center solutions that fill the gap between call center software providers and customer needs in the call center market, announced it has merged with The Stockade Group to create a powerful new organization dedicated to extreme customer service.
Cloud call center solutions provider Intelliverse announced it has integrated Intelliverse's Automatic Call Distribution (ACD) with Cincom's Synchrony intelligent agent desktop to deliver multi-channel call center solutions to customers. The new solution combines an intelligent agent desktop along with multi-channel interaction management and offers a single interface for all customer interaction channels (phone, e-mail, chat and fax).