Welcome to Call Center Solutions
Welcome to the Call Center Solutions channel, sponsored by VoltDelta, a leading provider of hosted call center solutions. Here you'll learn all about VoltDelta's industry leading hosted call center and directory assistance solutions. In addition the channel features news articles, features, white papers, case studies and industry research reports regarding recent trends in the call center industry as well as articles about new products and services. VoltDelta's hosted call center solution offers a powerful and flexible ACD delivering intelligent, skills-based routing; an IVR sporting advanced speech recognition for customer self-service; call monitoring/recording; analytics; real-time reporting and more. This hosted, multichannel call center solution is highly flexible and scalable and can be deployed rapidly. To learn more about VoltDelta's hosted call center solution as well as other industry news, keep it tuned right here to the Call Center Solutions channel.
Call Center Solutions Featured Articles
the Call Center Corporation, a provider of call center solutions that fill the gap between call center software providers and customer needs in the call center market, announced it has merged with The Stockade Group to create a powerful new organization dedicated to extreme customer service.
Cloud call center solutions provider Intelliverse announced it has integrated Intelliverse's Automatic Call Distribution (ACD) with Cincom's Synchrony intelligent agent desktop to deliver multi-channel call center solutions to customers. The new solution combines an intelligent agent desktop along with multi-channel interaction management and offers a single interface for all customer interaction channels (phone, e-mail, chat and fax).
Mobile safety devices are increasingly becoming an integral part of senior living in the country. But these high end medical monitoring and wireless safety solutions mean nothing without the support of a trained team of emergency respondent and customer care representatives. In recognition of the needs for 24X7 live agents' assistance for its large medical devices using clientele, GreatCall Inc has decided to open a call center in Reno, Nevada.
Automated customer-care systems need to be designed in a way to appease the customer. They should also provide helpful solutions in order to immediately answer calls without having to wait for an agent, offer instant scalability for call spikes, and provide significant cost savings if the call is completely automated.