Call Center Solutions Featured Article

VoltDelta Resources and Transera (News - Alert) Communications have signed a commercial reseller and marketing partnership. The two companies will focus on providing enhanced on-demand virtual contact center solutions worldwide. Transera’s Seratel on-demand contact center software will be combined with VoltDelta (News - Alert) hosted solutions.

 

Ian Jacobs, strategic analyst at Frost & Sullivan, said in a statement that the pay-as-you-go utility model for hosted contact center solutions is spurring market growth of more than 30 percent each year.

 

According to Jacobs, as this technology advances, and on-demand becomes a reality, organizations are able to diversify their contact center operations in a more economical and agile fashion. Transera and VoltDelta’s complimentary solutions are paving the way for enterprises to take advantage of on-demand technology that allow for distributed agents across sites and geographies.

 

The combination of Transera’s software-as-a-service with VoltDelta’s carrier grade infrastructure and network sharply reduces costs, since businesses can procure the service as needed and eliminate the need to manage physical contact center infrastructure.

 

Prem Uppaluru (News - Alert), co-founder, chairman and CEO, Transera noted that that deal with VoltDelta expands Transera’s reach into new geographies, with a special focus on Europe.  He indicated that VoltDelta is a powerful force in the telecommunications and hosted voice market and they look forward to working with the company to provide customers with an end-to-end on-demand virtual contact center service.

 

Uppaluru added that the bundled solution brings the highest voice quality, technology and scalability required by telco carriers to contact center customers of all sizes, enabling businesses to quickly deploy contact centers around the globe.

 

VoltDelta will also expand its product portfolio by offering and reselling the Transera and VoltDelta solution. Transera will make VoltDelta’s carrier-grade voice infrastructure and call routing options available to its Seratel customers, resulting in a more cost-effective way to deliver calls in geographically dispersed locations while ensuring the highest voice quality.

 

Brad Schorer, senior vice president of marketing and business development at VoltDelta, observed that Transera is the perfect business partner for VoltDelta. With its open standards and Web protocols, Seratel seamlessly connects to existing global infrastructure, enabling the rapid deployment of on-demand contact center services.

 

The robust functionality that Seratel delivers is fast, easy, and affordable to deploy for any contact center, and provides VoltDelta with the required functionality to penetrate the untapped market for on-demand call center services.

 

Schorer added that customers of VoltDelta and Transera solution will receive access to all of the innovation of the joint virtual call center solution but also will receive the excellent customer care and professional services support from both organizations to support ongoing business.

 

Transera’s Seratel, an on-demand contact center software solution is developed expressly for highly distributed, multi-sourced call centers. Acquired on-demand, it helps companies of all sizes to quickly establish a virtual contact center, or seamlessly expand operations where and when they need them.

 

VoltDelta Hosted Solutions provides contact center of all types access to leading-edge technologies in a hosted environment all priced on a per minute or per call basis. These solutions allow large carrier customers and enterprises to extend the capabilities of their existing call centers.