Call Center Solutions Featured Article

Wild bird feeding supplies specialist Duncraft is expanding its Call Center Services enabling more people to benefit from expert advice on every aspect of bird feeding. All agents in the call center have been trained to give relevant advice on bird feeding and are not there only to take phone orders.  Because of this training, these professionals deliver world class service to Duncraft customers and answer all there queries on bird feeding.

The new expanded Call Center from Duncraft is equipped to answer a range of questions such as the ways to stop squirrels from ruining food for birds and the best food and feeders for different types of birds.

Employees at the contact center actually like feeding the birds and thus they naturally like to talk about this subject and will ask and let you know from other agents if there is a question they don’t know the answer to.

 Duncraft notes that it excels in retaining its employees and the average length of service for the professionals it employs is more than ten years. This experience in the organizations ensures that all employees have answers to the customers’ queries.

All this work for customer service has paid off as Duncraft receives several letters of appreciation from satisfied people who called its contact center and got the answer they were searching for. Customers are especially pleased with the timely manner their calls are received and the attention they receive from those who are attending their calls.

Duncraft was in news earlier this year when it expanded its presence in social media with Pinterest.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.