The implementation of the Altitude uCI solution at RGN Call Center has delivered a 60 percent productivity increase on new campaigns at Turkey's RGN Call Center Debt Collection Campaigns. This announcement was jointly made by contact center technology specialist Altitude Software (News - Alert) and Turkish information technology services company AloTech Technology.
RGN Call Center works with leading companies in Turkey and boasts ISO 9001, 27001, 10002, EN15838 quality certifications.
AloTech implemented an IP contact center at RGN using the Altitude uCI contact center solution working with the Altitude vBox (a full-featured SIP software solution). The deployment was successful and the Altitude uCI solution enables RGN to efficiently manage and deploy debt collection campaigns.
“The Altitude uCI solution has helped RGN to become more efficient and effective at debt collection by optimizing our calls and automating agent tasks, while enabling us to ensure quality service,” said RGN General Manager Gonca Ergün.
Both companies claim that agent productivity at RGN is now up 60 percent and the debt specialist has experienced significant increase in debt recovery rates. Also, RGN staff has now access to online and historical information, which allows better operational control and optimization.
“Our solutions enable companies to maximize debtor contact rates, provide agents with a unified desktop with immediate access to data, and ensure compliance regulations,” said José Santos Coelho, vice-president at Altitude Software.
Edited by Amanda Ciccatelli