AltiGen (News - Alert) Communications and Insource Technology have teamed on providing AltiGen's MaxACD Contact Center for Microsoft Lync-a solution that provides a simple to deploy, use, and manage feature rich call center for Lync.
The solution includes several powerful features such as CRM integration capabilities and multi-level Auto Attendant. An integration of these features with Microsoft (News - Alert) Lync provides users with a ground breaking communications solution either on premise or delivered through the cloud.
AltiGen's MaxACD Contact Center for Microsoft Lync will be delivered with the help of Microsoft Gold UC Partner Insource Technology, which provides a variety of IT services including Unified Communications (News - Alert), Enterprise Wireless Networks, Enterprise Application Solutions and Managed IT Services.
“To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings,” said Chris Hayes, Insource director of Unified Communications, in a statement. “We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers.”
Insource has already implemented Microsoft Lync at more than 40 companies to date and offers a unique Value-Added Guarantee to its customers. This ensures that the client can adjust payment if the value added is not commensurate with the established fee arrangement.
"Insource Technology Corporation has built an impressive reputation over the years for providing unmatched service and expertise," said AltiGen VP of Sales Mike Plumer,” said AltiGen VP of Sales Mike Plumer. “We are extremely pleased to have them join our growing network of top Microsoft partners offering MaxACD.”
AltiGen Communications provides 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions. The company was in news earlier this year for holding its 2012 Annual Meeting of Shareholders.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Amanda Ciccatelli