Call Center Solutions Featured Article

VoltDelta (News - Alert) Service Provider Solutions officials said that their company has achieved 100 percent accuracy metric in an independent accuracy audit conducted by Quality Management Group (Qmg). VoltDelta OnDemand is offers Contact Center OnDemand (CCOD) and voice recognition call center solutions that enable and enhance multi-channel customer care with automation to reduce costs. The company supports more than two billion calls and two billion SMS messages per year in North America with 99.99 percent reliability to support organizations around the world.

To achieve this accuracy, VoltDelta has provided the documents to the onsite Qmg auditors that involve all interactions between the caller and the operator. This information was put in use to assist with the verification and analysis process of each call sample to complete the accuracy scoring.

"VoltDelta Service Provider Solutions achieved a perfect score in our accuracy audit with the use of business, residential and government contact data processed by VoltDelta's peer business unit LSSiDATA (News - Alert)," said Andrew Matson, president of the Quality Management Group, in a statement. "A 100 percent mark for accuracy, exceeding the 98.39 percent industry accuracy mean for Directory Assistance providers indicates that processes are working for delivering quality."

Onsite Qmg auditors monitored and collected more than 1,200 randomly selected Directory Assistance calls requesting business, residential and government contact information.

"Achieving 100 percent accuracy in this independent audit serves as an excellent indicator of our overall quality, which becomes more remarkable when considering that more than two billion calls per year traverse VoltDelta's hosted platform," said Terry Saeger, SVP and GM of VoltDelta OnDemand and Service Provider Solutions.

Saeger said this commitment to quality extends to its enterprise-based customers who rely on VoltDelta's Cloud-based Contact Center and IVR solutions for customer care.

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