Real-time intelligent engagement solutions provider LivePerson (News - Alert) now features GeoFluent to support its international clients. This addition follows an expansion of its sales and marketing partnership with contact center translation solutions provider Lionbridge Technologies (News - Alert).
“Lionbridge and LivePerson have a shared commitment to helping clients enhance customer loyalty, increase conversions, and drive greater value to their businesses,” said Rory Cowan, CEO of Lionbridge. “GeoFluent is already providing tangible business benefits for LivePerson as their clients gain a powerful customer experience through on-demand multilingual chat anytime in any geography.”
Designed for contact centers and enterprises, the GeoFluent for LivePerson Chat delivers on-demand, quality translation within the clients existing LivePerson chat application. This integrated, cloud-based chat translation application is featured within the customer center on liveperson.com and enables clients to engage with LivePerson agents online in real-time in many languages.
Communicating in multiple languages enables effective communication with customers who call the contact center using the GeoFluent for LivePerson Chat. GeoFluent thus allows organizations to cut reduce global support costs through effective online customer care.
“GeoFluent provides a fully integrated solution with high quality translation and an excellent customer experience,” said Ranny Nachmias, VP of customer support for LivePerson, in a statement. “By leveraging GeoFluent within the customer center on liveperson.com, we offer a real-world example of how we help organizations meaningfully connect with consumers in real-time, across multiple channels.”
In November last year, LivePerson expanded its European operations with the addition of local presence to better serve the Italian market. Vodafone (News - Alert) and Sky Italy, are already using LivePerson solutions in Italy to optimize customer experience and increase conversions online.
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Edited by Amanda Ciccatelli