Call Center Solutions Featured Article

OpenSpan (News - Alert) has experienced record-breaking performance and significant customer wins in 2012. The overall revenues increased 69 percent last year and this represents more than 130 percent growth in software license revenue as compared to 2011.This success is due to the increased adoption of desktop automation and analytics solutions by companies across all industries.

Companies in sectors such as banking and healthcare search for technology that can simplify desktop processes and the user experience. Call center and back office workers can leverage these solutions to spend their valuable time on high value activities.

“Our focus is to deliver solutions that ensure our customers realize the highest performance from their work groups,” said Eric Musser, CEO for OpenSpan, in a statement. “OpenSpan solutions streamline the interactions between users and technology, allowing each and every worker to focus on the high-value activities that are critical to driving customer satisfaction and superior service.”

OpenSpan provides technology designed to improve, accelerate and measure software- and data-driven work on the desktop. The company drives performance in front-office, retail and back-office environments.

The company’s growth in software license revenue has resulted in an increase in investment in product development. This investment, notes OpenSpan, has not impacted profitability and positive cash flow. Its solutions provide insight into the real-time activity of workers and agents. Armed with this information, call centers can more effectively manage back office transaction processing and customer interactions.

OpenSpan was in news last year when TMC (News - Alert) named OpenSpan Desktop Analytics and OpenSpan Desktop Automation winners of the 2012 TMC Labs Innovation Awards presented by TMC's CUSTOMER magazine.

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