Volt Information Sciences offers a slew of other business process outsourcing services including data management
, it infrastructure and support
, telecommunications support
, outsourced project solutions
, customer care resources
, and directory printing
The Global Six Sigma and Business Improvement Awards are given annually to organizations that achieve real results through the deployment of Six Sigma and other business excellence programs.
“As a leader in talent recruitment, Volt focuses on implementing business process improvements that accrue to virtually every facet of client and candidate transactions,” said Volt Information Sciences President and CEO Steven Shaw (News
), in a release. “By applying Six Sigma’s discipline to the transactional components of talent acquisition, Volt helps its clients achieve improvements across the talent acquisition lifecycle. These include improving employee hiring process, improving hiring cycle time and hiring satisfaction, and improving employee retention.”
A couple of weeks ago, Volt Information Sciences announced
the promotion of Tom Daley to president of Volt Workforce Solutions. As president, Daley will be responsible for VWS's servicing locations throughout North America, Europe and parts of Asia.
Founded in 1950, Volt Information Sciences delivers innovative talent, technology and consulting solutions, operating through an international network servicing North and South America, Europe and Asia.
) is a global provider of hosted on-demand call center
and directory assistance
solutions. Last month TMCnet reported
that Helsana, one of Switzerland’s largest health insurance providers, is now using VoltDelta’s OASIS call center solution to improve its customer service. More specifically, Helsana is gaining new insights into its customer service using the OASIS on-call Survey application. The IVR-like application has enabled the company to deliver fully-automated, speech-enabled telephone surveys at the end of each interaction. This way it can monitor how satisfied customers are with the company and its services.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard