Call Center Solutions Featured Article

Volt Workforce Solutions, a staffing business unit of Volt Information Sciences and sister division to hosted call center and directory assistance solutions provider VoltDelta, has announced that it is among the top winners of The Global Six Sigma & Business Improvement Awards.


More specifically Volt is a finalist in the “Best Achievement of Organizational Business Improvement in Transactional Services” category.

Volt Workforce Solutions offers recruiting and hiring for project-based or part- or full-time positions, including call center positions. The division also offers workforce management services and payroll services as well.

 

Volt Information Sciences offers a slew of other business process outsourcing services including data management, it infrastructure and support, telecommunications support, outsourced project solutions, customer care resources, and directory printing.

The Global Six Sigma and Business Improvement Awards are given annually to organizations that achieve real results through the deployment of Six Sigma and other business excellence programs.

“As a leader in talent recruitment, Volt focuses on implementing business process improvements that accrue to virtually every facet of client and candidate transactions,” said Volt Information Sciences President and CEO Steven Shaw (News - Alert), in a release. “By applying Six Sigma’s discipline to the transactional components of talent acquisition, Volt helps its clients achieve improvements across the talent acquisition lifecycle. These include improving employee hiring process, improving hiring cycle time and hiring satisfaction, and improving employee retention.”

A couple of weeks ago, Volt Information Sciences announced the promotion of Tom Daley to president of Volt Workforce Solutions. As president, Daley will be responsible for VWS's servicing locations throughout North America, Europe and parts of Asia.

Founded in 1950, Volt Information Sciences delivers innovative talent, technology and consulting solutions, operating through an international network servicing North and South America, Europe and Asia.

VoltDelta (News - Alert) is a global provider of hosted on-demand call center and directory assistance solutions. Last month TMCnet reported that Helsana, one of Switzerland’s largest health insurance providers, is now using VoltDelta’s OASIS call center solution to improve its customer service. More specifically, Helsana is gaining new insights into its customer service using the OASIS on-call Survey application. The IVR-like application has enabled the company to deliver fully-automated, speech-enabled telephone surveys at the end of each interaction. This way it can monitor how satisfied customers are with the company and its services.