Call Center Solutions Featured Article

As different ways to communicate become widely adopted in the industry – such as instant messaging (IM), videoconferencing and telephony – it is vital that enterprises have a unified communications (UC) system to control and synchronize these new developments, which is why Microsoft (News - Alert) Lync is so widely recognized.

 Microsoft Lync is an enterprise-ready UC platform that is used to help connect businesses with clients, and in order for other applications to work cohesively with its software they have to pass the Lync ISV qualification program. The program has specific requirements for interoperability with the Lync Sever and Exchanged Server, installation, documentation, configuration and support. Despite the fact that these standards, according to Microsoft, are rigorous and extensive, Clarity (News - Alert) Connect has passed the test, and is proud to reveal that it has just gained the Lync ISV qualification.

“By natively adding functionality to the Lync platform, Clarity Connect helps reduce the cost and complexity associated with deploying customer care solutions and maximizes the value of Lync for customers,” said Jon Morrow, senior Program Manager for Lync.

Clarity Connect is a contact center designed solely for Microsoft Lync to integrate businesses’ Lync functionalities seamlessly with its software. It is the first contact center built natively to Lync, and with its 18 years of experience in the industry and book that was published about Lync development, it is no surprise Clarity Connect has achieved such an honor.

“Clarity Connect has always been an enterprise-class Lync solution. This ISV qualification serves as another testament to the quality of our product and the value we are able to bring to organizations looking to add native contact center functionality to Lync,” added Jon Rauschenberger, CTO of Clarity Consulting.

Clarity Connection’s solution includes full contact center functionality, which consists of call recording, IM, Web chat, screen pops and IVR, and can be used in enterprises, big or small, with geographically dispersed operations.

With its Lync ISV qualification and intense background in Microsoft Lync studies, Clarity Connect successfully achieved its goal to become a partner with one of the most popular UC platforms available on the market.

For more information about Clarity Connect, click here.